Welcome to the ThingLink Customer Council

We appreciate your participation in the ThingLink Customer Council and value your feedback. This is an invite-only space for a select group of customers to share input on their experience using ThingLink.

This space is designed to make it easy for our team to share short surveys, gather thoughtful feedback, and provide visibility into how customer input helps guide our decisions. Participation here also contributes toward earning and maintaining your Customer Council membership certificate.

Customer Council Membership and Certificates

Customer Council membership is ongoing and based on active participation over time.

To qualify for a Customer Council membership certificate, members are asked to complete three feedback activities within a six-month period. Feedback activities typically include short surveys or prompts shared in this space.

Participation is always optional, and not every activity requires a response. The goal is to gather thoughtful input over time while respecting your schedule and priorities.

Members who meet the participation threshold will receive a Customer Council membership certificate recognizing their contribution. Continued participation helps keep membership active.

What to expect next

From time to time, you will see new feedback opportunities appear in this space. These may include short surveys, prompts, or requests to review early ideas or updates.

Each activity will clearly explain:

What we are asking for feedback on
How long it should take
Why the input matters

You can choose when and how often to participate. There is no expectation to respond to every request.

We will periodically share summaries of what we are hearing so you can see how Customer Council feedback is being used to guide decisions.

If you ever have questions about the Customer Council or your participation, you can reach out directly through this space or by emailing devin@thinglink.com.

Sharing ThingLink with others

If you would like to share ThingLink with a colleague or peer who may benefit from the platform, Customer Council members are eligible to gift one free year of ThingLink on a Create Starter Plan or Teacher License.

To request this complimentary license, please email devin@thinglink.com with your colleague’s name, organization, and email address.

In addition, optional referral programs are available for those who would like to further support adoption within their networks.

Depending on the type of plan, this may include:

ThingLink referral links for enterprise and school-wide plans
These are intended for organizations that typically work directly with our Sales team.

Custom discount codes for ThingLink Creator Plans
These can be shared with individuals interested in purchasing a Creator Plan directly.

Participation in referral programs is completely optional and separate from Customer Council membership. Participation in referral programs is not required to remain an active council member. If this is something you are interested in, you will see options within this space to learn more or request access.

Welcome to the ThingLink Customer Council

Customer Council Membership and Certificates

What to expect next

Sharing ThingLink with others

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